Returns
- Free Returns (Throughout Europe)
- No Reasons Required
- 30-Day Return Period After Receiving Goods
- Refund Within 3 Days of Receiving the Return
- Full Purchase Amount Refunded
If you wish to reverse your purchase after receiving your package, it is possible. You may return the products to us by mail free of charge within 30 days of receiving the goods.
An important condition is that the products have not been opened. Unfortunately, we cannot accept opened products for return unless there is a complaint.
Return Label
It is not necessary to provide a reason for the return. However, you must announce the return in advance via email (service@longlifebox.com). You can specify immediately whether you want to cancel your purchase entirely or exchange your product for another.
After informing us that you wish to return your order, we will send you a prepaid return label by email, which you can affix to the package. The package can then be dropped off at the post office.
Refund
If you wish to reverse your purchase, we will refund the entire purchase amount within 3 days of receiving the return, provided it has already been paid. This includes any shipping costs you may have paid for this order. The refund will be processed via PayPal, VISA, Mastercard, or bank transfer, depending on the payment method chosen during the order.
If you have any questions regarding returns, you can contact us via email at the address mentioned above.